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HP Designjet / Latex
Error: 03:10

Help and Support

System Error 03:10

What does it mean?

The printer has detected a possible fault relating to the Power Supply Unit.

Why am I getting this error?

The 24/42V tensions are switched off. The “digital rails” fan has stopped. The “analog rails” fan has stopped. The voltage supplied to the carriage is out of specs. Problems with 5V line. Problems with 12V lin.e Problems with 42V line.

Is there anything I can do to fix this?

Restart the printer to see if the error goes.

 

HP Latex 3xx Troubleshooting:-

Check the power supply LEDs status. (these are located above the left power cable socket on the printer – viewed from the rear).

If you turn on the printer at the front panel, and the Blue LED does not come on, there is a problem.

Turn off the printer using the switch at the rear, then turn it on again using the same switch. If the Blue LED still does not come on, replace the Power Supply Unit.

If Blue LED is ON but Green is OFF, you will probably see an error reported on the front panel as the printer starts up. If no error is reported, but you continue to have problems when turning on the printer from the front panel then contact our support team.

 

 

I've tried the above but the error still appears. What do I do?

It would appear that there is a hardware issue with the Power Supply Unit.

Get in touch with our support team to discuss this error and get a quotation for repair.

The information provided on this website is designed to provide helpful information on the subjects discussed. Every effort has been made to ensure the accuracy of all information on this website. We are not responsible for any damage or issues arising from the information on this website.

Our Service

DTech Support are conveniently located in the Midlands to provide a range of support services for HP Designjet & Latex Printers.

 

If your HP Designjet or Latex Printer has a problem or fault then book one of our local HP Engineers to visit your offices and get up & running in no time.

 

Simply fill in the form opposite (or call 0330 0432135) & we will respond with a full quotation.

We support the entire range of HP Designjet PlottersHP Latex Printers and ONYX Rip Software.

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    Affected Models: Error 03:10

    HP Designjet Printers (Technical): 500, 510, 800, T610, T1100, T1120, T620, T770. T1200, T790, T1300, T2300, T920, T1500, T2500, T3500, T930, T1530, T2530, T7100, T7200

    HP Designjet Printers (Graphics): Z2100, Z2600, Z3100, Z3200, Z5200, Z5400, Z5600, Z6100, Z6200, Z6600, Z6800, Z6810, Z6, Z9

    HP Latex Printers: L25500, L26500, L28500, L260, L280, L310, L330, L360, L560, L570, L115, L315, L335, L365

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