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HP Latex Error: 25.7:10

‘Black Ink Level Sensor not working properly’

Help and Support

What does it mean?

This error is normally displayed on the front panel of your printer along with a warning message:

‘Black ink level sensor not working properly’.

The error means that the printer has detected an issue with the ‘PIP’ sensor which is the part that interfaces with the ink cartridge.

Why am I getting this error?

The printer has detected a fault with the PIP sensor which is located inside the printer where the ink cartridge is inserted.

This is a common issue on the HP Latex series of printers.

Is there anything I can do to fix this?
  1. Remove the Black ink cartridge and reinstall into the printer.
  2. Replace the Black ink cartridge with a new genuine cartridge. (Please note: If there is a hardware fault with the printer the new ink cartridge may be registered as faulty & will no longer be usable.
I've tried the above but the error still appears. What do I do?

In our experience this error starts by appearing intermittently but if left will lead to a non-continuable error & may cause unrecoverable damage to ink cartridges.

Normally the PIP sensor will need to be replaced by a technician to resolve the error.

Get in touch with our support team to discuss this error and get a quotation for repair.

System Error 25.7:10

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    DTech Support are conveniently located in the Midlands to provide a range of support services for HP Designjet & Latex Printers.

     

    If your HP Designjet or Latex Printer has a problem or fault then book one of our local HP Engineers to visit your offices and get up & running in no time.

     

    Simply fill in the form above (or call 0330 0432135) & we will respond with a full quotation. We support the entire range of HP Designjet PlottersHP Latex Printers and ONYX Rip Software.

    Affected Models: Error 25.7:10

    HP Latex Printers: L310, L330, L360, L560, L570, L115, L315, L335, L365

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